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API Reference

Get call duration by agent

get
https://app.revenium.ai/api/v2/analytics/avg-time-by-agent

Returns how long calls take, in seconds, for each agent over the date range. Calls without an agent are left out. The default is the average; use metricType for the maximum, a percentile and so on.

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Query Params
date-time

Start of the date range, ISO 8601 in UTC, for example 2026-01-01T00:00:00Z. Defaults to 24 hours before endDate.

date-time

End of the date range, ISO 8601 in UTC. Defaults to now.

string
enum

How the call durations of each agent are combined: avg, sum, max, min, count, median, or the percentile p50, p90, p95 or p99. Defaults to avg.

integer | null
≥ 0
Defaults to 0

Zero-based page of _embedded.items to return. Defaults to 0.

integer
≤ 100
Defaults to 20

Number of _embedded.items per page, from 1 to 100. Defaults to 20.

string

Hashed id of the team to answer for. Optional. With a user token it may be any team the user belongs to; without it the user's default team answers. An API key always answers for its own team, and naming any other team is refused with 403.

Headers
string
enum
Defaults to application/json

Generated from available response content types

Allowed:
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Updated about 1 hour ago

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Response
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Updated about 1 hour ago

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